FAQs

Question #1:  Are Certified Organic NUCO Products also "Non-GMO"?
A:  Yes!  Certified Organic is one of the most sought-after certifications (even greater than Non-GMO certifications).  Rest assured that if your product is Certified Organic that it is also "Non-GMO" as well + much more!  Click picture below for more details 👇

Question #2:  My NUCO Wraps arrived FROZEN ❄️, are my Wraps okay?
A:  Absolutely! Your NUCO Coconut Wraps are still fresh, they just need thawing! The Unrefined Virgin Coconut Oil in NUCO Wraps hardens in colder temperatures below 76°F.  Place your Wraps in the Sun ☀️ (indoors), or submerge Wraps package in hot water (please mind your hands) for a few minutes such that the Coconut Oil can naturally melt and return to its natural state.  Once your Wraps have thawed, they will become very, very flexible and will bend without breaking.  Carefully remove NUCO Wraps from their packaging and enjoy :)

Question #3:  My NUCO Wraps arrived with tons of little spot patterns on them?  What are these weird looking spots?
A:  Your NUCO Coconut Wraps are perfectly fine and ready to eat! The spots you see are deposits of Unrefined Virgin Coconut Oil (a principal ingredient in NUCO Coconut Wraps). When they travel from place to place, the oil sometimes lightly separates from the wraps, with shipping and handling, leaving some pretty interesting patterns. But they’re just fine to eat :)

Question #4: There are little white spots on my NUCO Wraps.  What are they?
A: Ever see spots on your pancakes - these spots are very similar! These little white spots are natural, air pockets of Unrefined Virgin Coconut Oil.  They may look weird, but they form naturally and are perfectly safe to eat 😋

Question #5:  What are NUCO Coconut Wraps (NUCO Wraps)?
A:  Think of NUCO Wraps as a wrappable tortilla made totally from Coconut.  They are a naturally Gluten and Grain Free Alternative to Bread and Tortillas made with three (3) simple ingredients:  Coconut Water, Coconut Oil, and Unrefined Virgin Coconut Oil.

Question #6:  I have allergies and would like to know: are NUCO Wraps processed in a Facility that contains Tree Nuts, Legumes, Gluten, Soy, Dairy or Milk?
A:  Nope! NUCO Coconut Wraps are made in a "Coconut-Only" Dedicated Facility.  There are NO traces of any other Tree Nuts, Legumes, Gluten, Soy, Dairy, or Milk in our facilities.

Question #7:  How do I use NUCO Organic Coconut Wraps?
A:  NUCO Wraps wrap just like a tortilla.  Whether you're wrapping up your favorite meats and fresh vegetables, making soft tacos or burritos, or even using them as crepes, our sweet and savory NUCO Wraps are the perfect and flexible, low-carb and gluten-free alternative to spring rolls, tortillas, and bread.  The options are endless!

Question #8: My NUCO Wraps arrived and they are darker than usual - are they safe to eat?
A: Absolutely! Each NUCO Wrap is unique with natural inconsistencies – so change in color is normal and can be expected. Being that certain enzymes in NUCO Wraps continue to interact with the environment, some wraps will appear lighter and other much darker.  Please be assured that your NUCO wraps are still fresh and ready to eat, anytime and anywhere.

Question #9: My NUCO Mayo arrived and the ingredients have separated - is this okay?

A: Yes! Being that NUCO Mayo is made with all REAL Food Ingredients and FREE of Artificial Additives, Preservatives, and Emulsifiers, separation is natural and completely normal - and your NUCO Mayo is still fine and ready to eat.  Rest assured you're getting all the Goodness without all the bad stuff :)

Question #10: Is your Vegan Mayo gluten free and is it produced in a gluten free facility?

A: Your product itself contains no gluten.

B: Our facility however is not gluten-free due primarily to our use of soy sauce in many products. Each production of your product is on a freshly sanitized line to prevent any cross-contamination from gluten and any and all other allergens and all allergen ingredients are in fact segregated and stored in a building separate from our manufacturing facility to further insure good food safety practices

Question #11:  How can I receive FREE Shipping?
A:  Being that most of our products are in GLASS containers (see questions below), shipping can become quite pricey.  With this in mind, NUCO is pleased to offer FREE Shipping within the continental USA on ALL orders $50 USD or more.  There's no need to use a coupon or discount code.  FREE Shipping is applied at checkout. Free Shipping Orders may take up to 4-7 Business Days for delivery.  If you're looking to order in Canada 🇨🇦 , check out www.nucoconut.ca.

Question #12:  Why does NUCO use GLASS Bottles and Jars?
A:  NUCO cares about the environment. According to the Environmental Protection Agency (EPA), the U.S. only recycled about 14 percent of plastic containers and packaging in 2012. Nearly 12 million tons was disposed! This can contribute to greenhouse gas (GHG) emissions, impacting the health of the environment.  We choose glass because glass doesn't contain the harmful chemicals found in a variety of plastic contains; plus you can use and reuse our containers over and over again.  Enjoy NUCO knowing that you're enriching your life and the planet at the same time.

Question #13:  How long will it take to get my order?
A:  In order to get your order to you as quickly as possible, we offer both Priority (3-5 Day) Shipping.  For those who don't mind waiting, we also offer USPS First Class (5-7 Business Day) shipping options for our Coconut Wraps ONLY.  FREE Shipping Orders may take up to 5-7 Business Days for Delivery.

Question #14:  Is there a cut off time where I can have my order shipped out same-day?
A:  Yes!  If you have your order submitted by 12PM PST (3PM EST) Monday to Friday, your order will be shipped out that same day.  If your order comes in after 12PM PST (3PM EST) it will be shipped out first thing the following business day.

Question #15:  What if I don't receive my package?  What steps can I take to file a claim?
A:  Though very infrequent, packages sometimes get lost in mail service.  We highly suggest checking your tracking number and connecting with your local post office to see if they have any additional information on your package.  NUCO will investigate as well and, if the said package was marked as "Delivered" by the associated mail courier, NUCO will review the claim (verify shipping address - commercial or residential, verify shipping status per courier, etc.) and must wait for a minimum of three (3) business days prior to shipping out a replacement package.  If your product has yet to arrive via USPS, file your claim by clicking here --> http://pe.usps.gov/text/dmm300/609.htm#1097142

Question #16:  What is NUCO Liquid Premium Coconut Oil (PCO)?
A:  PCO is pure coconut oil and derived from Extra Virgin Coconut Oil (EVCO) that contains a sizable concentration of over 90% Medium-Chain Fatty Acids (MCFAs - the good stuff!), contains no trans-fatty acids or cholesterol, and remains liquid even at temperatures as low as 45 degrees Fahrenheit.  It has a much lower melting point which allows you to use PCO in a greater number of ways.

Question #17:  Do I need to Freeze or Refrigerate NUCO Products?
A: All NUCO products, except for the NUCO Vegan Mayo, are shelf stable and do not require freezing or refrigeration. We highly suggest you DO NOT Freeze your favorite NUCO products. The NUCO Vegan MAYO has to be refrigerated at all times

Question #18:  What "Best By Date" can I expect when purchasing NUCO Products Online?
A:  Here at NUCO, we do our very best to ensure that the products you receive are fresh and ready to consume.  With this in mind, please know that all products shipped from our Online Store (www.shop.nucoconut.com) will be sent out with a "Best By Date" of three (3) months or greater from the date your shipment was made.  We will also have discount products available soon such that you may be able to take advantage of deals of product nearing their "Best By Date".

Question #19:  Are NUCO Products Kosher Certified?
A:  Yes!  All NUCO Products are Kosher Certified (various certifications).  In addition, all NUCO Products are Vegan, Gluten-Free, Dairy-Free, Soy-Free, and Wheat-Free.

Question #20:  Is Coconut Oil supposed to be a Liquid or a Solid?
A:  That's a great question: Both!  Coconut Oil contains a series of Long Chain Fatty Acids (LCFAs) which naturally bond together and solidify at temperatures below 76 degrees Fahrenheit.  Once Coconut Oil is placed in environments of 76 degrees Fahrenheit and above, Coconut Oil will begin to liquify.  Our NUCO PCO, derived from a purely physical process that removes most of the LCFAs without the use of any chemicals, stays liquid in temperatures as low as 45 degrees Fahrenheit.